FAQ

Product Pricing Information

All prices displayed on our online store are inclusive of the prevailing 9% GST.

Minimum Order for Delivery (Prices are Inclusive of Tax)

A minimum order of $70 (excluding delivery fee) is required for delivery.

For orders from $70 to $99.99, a delivery fee of $10 applies per order, per delivery location.
For orders of $100 and above, a reduced delivery fee of $5 applies per order, per delivery location.

All delivery fees are inclusive of GST.

Where can we deliver to?

We deliver to most locations across Singapore, including HDB flats, condominiums, private residences, offices and commercial buildings.

Please note that we currently do not deliver to Jurong Island and Tuas South.

Delivery Day/Date & Timing

Deliveries are available Monday to Saturday, excluding Sundays and Singapore Public Holidays.

Same-day delivery is not available.

Deliveries will be made between 6:00 AM and 5:00 PM, depending on the delivery location and our logistics routing for the day.

We are unable to guarantee specific delivery times.

Please ensure that someone is available to receive the goods during the delivery period.

Placing of Order

The earliest available delivery date will be automatically displayed when you select your preferred delivery date on the Cart page.

You may select the earliest available date or choose a later preferred delivery date before completing your order.

Please note that Sundays and Singapore Public Holidays are excluded from our delivery schedule.

Payment

UEN: 27423000C
Company Name: Loh Ee Seng Trading Company

After placing your order, you will receive an order confirmation email containing your order number (e.g. LES#1034).

When making payment via PayNow, please enter your order number in the payment remarks/reference so that we can identify and verify your payment.

Once payment has been verified, your order will be processed for delivery.

How do you know if your order is well received with payment already made?

After placing your order, you will receive an order confirmation email.

Once payment has been verified, your order will be processed accordingly.

If there are any issues with your order or payment, our team will contact you before the scheduled delivery date.

Otherwise, no further action is required, and your order will proceed for delivery as scheduled.

Quality Issue

As our products are fresh and perishable, customers are advised to store them appropriately upon receipt to maintain their freshness and quality.

If you encounter any quality issues with your order, please contact us at sales@loheeseng.com.sg within 12 hours of receiving the products.

Please include clear photos or videos of the affected product(s) so that our team can assess the issue.

We will review the matter and get back to you as soon as possible.

This reporting procedure does not affect any rights customers may have under applicable Singapore law.

Refund

Where a refund has been approved, please allow approximately 3–5 working days for processing.

The actual time taken for the funds to be credited back to your account may depend on the receiving bank.